Mailvex

Order Ready for Pickup (Retail, Self-Collection)

This email informs customers that their order is ready for pickup at the specified location. It provides essential details on when and where to collect their items, ensuring a smooth pickup experience.

When to use it

Send this email once the order is fully assembled and ready for collection. It targets customers who have opted for self-collection from your retail store.

What's inside

  • Header with logo
  • heading_text
  • icons_row
  • Call-to-action button
  • Text block
  • Footer with social links

What to customise

  • Replace order_id with the customer's unique order number
  • Update pickup_location with the store's address
  • Specify pickup_time to indicate when the order can be collected
  • Include any required items for pickup in what_to_bring
  • Modify heading_text to align with your brand voice
  • Adjust footer links to direct customers to your social media

Tips

  • Use clear language to avoid confusion about pickup details.
  • Include contact information for questions regarding the order.
  • Ensure the email is mobile-friendly for easy access on-the-go.
  • Test the email layout to confirm all links and buttons function properly.

Frequently asked questions

What should I bring to pick up my order?

Customers should bring a valid ID and the order confirmation email.

Can someone else pick up my order?

Yes, but they must present your order confirmation and their ID.

What if I can't make it during the pickup hours?

Contact the store to arrange an alternative pickup time.